Terms of Service

Last updated: 25th July 2025

Welcome to Aria. By using our website, demo, or service, you agree to the terms outlined below. Please read them carefully.

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1. Who we are

Aria is an AI-powered call answering agent for small businesses, provided by [Insert Company Name], a company registered in the UK.

If you have any questions, reach out to us at:

📧 support@ariaspeaks.com

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2. Using Aria

By accessing or using Aria, you agree to:

• Use our service only for lawful business purposes

• Provide accurate contact details when requested

• Not misuse, copy, or attempt to reverse-engineer any part of the service

We reserve the right to suspend or terminate access if these terms are violated.

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3. What Aria does (and doesn’t do)

Aria answers calls on your behalf using a natural-sounding AI voice.

Currently, Aria:

• Captures the caller’s name, intent, and contact details

• Sends you a summary via email and/or SMS

• Operates using a UK-based voice model that’s GDPR-compliant

Aria does not yet:

• Handle bookings, payments, or orders

• Integrate with your calendar or CRM

• Transfer calls to a human (though this may come in future updates)

We’ll always be transparent about what the service can and can’t do.

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4. Pricing & Payment

If you’re using a paid plan:

• Prices are listed clearly on our website

• Subscriptions are billed in advance, monthly or annually

• You can cancel any time, and access will continue until the end of your billing period

No refunds are offered for partial billing periods unless required by law.

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5. Your responsibilities

You are responsible for:

• Ensuring your business use of Aria complies with applicable laws

• Making your callers aware they are speaking to an AI assistant (especially if required in your industry)

• Keeping your login and contact details secure

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6. Data & Privacy

We respect your data. Please read our full [Privacy Policy] for details on:

• What data we collect

• How we use and store it

• Your rights under UK GDPR

By using Aria, you consent to our handling of data as described in that policy.

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7. Service availability

We aim to keep Aria running 24/7, but we cannot guarantee uninterrupted access. From time to time, the service may be unavailable due to:

• Maintenance or upgrades

• Network or technical issues beyond our control

• Issues with third-party providers like Twilio or OpenAI

We’ll do our best to inform users of planned outages where possible.

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8. Intellectual property

All content, branding, software, and voice models used in Aria are owned by us or our licensed partners.

You may not copy, resell, or create derivative works based on our product.

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9. Limitation of liability

To the extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from the use of Aria

• Our total liability is limited to the amount you’ve paid us in the last 3 months

You use Aria at your own discretion and risk.

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10. Changes to these terms

We may update these Terms from time to time. Any changes will be posted on this page with the new effective date.

Continued use of the service after changes means you accept the updated terms.

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11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of UK courts.

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Thank you for choosing Aria.

We’re here to help your business sound more professional, even when you’re unavailable.