How One Aesthetic Clinic Stopped Losing Thousands in Missed Calls

Aesthetic and wellness clinics run on client trust and consistent bookings. But when calls are missed, especially for treatments like Botox or fillers, the financial impact can be huge and quickly add up.

Here’s how one of our clients used Aria, our AI call answering agent, to plug their revenue leak, and why it worked.

The Challenge

This aesthetics centre is a boutique London clinic specialising in:

• Anti-wrinkle injections

• Lip & dermal fillers

• Skin boosters and facials

Their small team of practitioners were constantly busy with clients. Calls often went unanswered during treatments, and after-hours enquiries went straight to voicemail.

What they noticed:

• 4–6 missed calls per day (tracked from their phone system)

• Average missed treatment value: £250–£400

• Lost revenue estimate: £3,000+ per month

Clients weren’t ringing back. They were going straight to competitors on Google.

Our Solution: Aria AI Call Answering

Our client trialled Aria for four weeks. Calls were redirected automatically whenever the team couldn’t answer.

Key features they relied on:

• After-hours coverage: Enquiries coming in at 8–10pm were captured and recorded instantly.

• Human-like reassurance: Callers had a conversation with an intelligent and warm British voice, not a robotic voicemail.

• Instant summaries: Each call generated an instant email summary, so the team could follow up between treatments.

The Results

Within the first month:

• Missed calls dropped to zero.

• 19 new enquiries captured that would previously have been lost.

• £2,800 worth of treatments booked from Aria-captured calls.

“We couldn’t believe how many evening calls we were missing. Aria gave us the peace of mind that no enquiry was slipping through the cracks.”
— Clinic Manager, Radiance Aesthetics

Why It Worked for Aesthetic Clinics

• High-value treatments mean even one missed call hurts.

• Clients often enquire after work hours, outside the regular 9–5.

• Professionalism matters - voicemail damages trust, AI answering improves it and means no call goes unanswered.

Conclusion

For this clinic, Aria didn’t just capture calls; it safeguarded thousands of pounds in monthly revenue.

👉 If your clinic misses even a few calls a week, you could be losing more than you realise. Let Aria answer, so you never miss another booking.